Terms & Conditions

1. About us

florencehalden.co.uk is operated by CR Digital Commerce Ltd, trading as Florence Halden, a company registered in England and Wales (company number 17138010). Registered office: Civic House, 156 Great Charles Street Queensway, Birmingham, England, B3 3HN. Email: hello@florencehalden.co.uk. Telephone: +44 7988 525371.

2. These terms

These terms apply to every order you place on our website. Please read them before ordering. By placing an order, you agree to them. Nothing in these terms affects your legal rights as a consumer.

3. Our products

We describe and photograph our products as accurately as we can. Slight differences in colour may occur because of screen settings and the natural characteristics of materials. Please check the size guide on each product page before ordering.

4. Placing an order

After you place an order, we'll email you to acknowledge it. This doesn't mean your order has been accepted. Our contract with you is formed when we email you to confirm that your order has been dispatched.

We may refuse or cancel an order if a product is unavailable, if there is an obvious error in the price or description, or if we suspect fraud. If this happens, we'll tell you and refund any payment in full.

5. Prices and payment

Prices are shown in pounds sterling (£). The price you pay is the price shown when you place your order. Any delivery charges are shown at checkout before you pay. Payment is taken in full when you place your order, using the payment methods shown at checkout.

6. Delivery

Orders are usually prepared within 1 to 3 working days and delivered within 7 to 15 working days of dispatch. Full details are on our Delivery Information page. If your order hasn't arrived within the estimated time, please contact us.

7. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order within 14 days, starting the day after you receive it, without giving a reason. How to cancel and return items is explained on our Returns & Refunds page.

8. Faulty items

Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality. If an item is faulty, you're entitled to a full refund if you tell us within 30 days of delivery. After 30 days, you're entitled to a repair or replacement, or in some cases a refund. Please contact us with your order number and photos of the problem.

9. Our responsibility to you

We're responsible for foreseeable loss or damage caused by our failure to comply with these terms or by our negligence. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products.

10. Your personal data

We use your personal data as described in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those in force when you place it.

12. Governing law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.